Unit 14 Multiple Choice — Difficult Office Situations

INSTRUCTIONS:

INSTRUCTIONS: Select the best definition (or usage) of the key term (or phrase) below.

verb (infinitive)

Question 1 of 20

Keep one’s cool

To express regret over a mistake or an inconvenience that one caused.

To choose a noble and moral course of action when the actual temptation or desire is to behave badly, or rudely.

To remain calm and even-tempered in a stressful situation.

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