Please study the 15 vocabulary below and press the 'Mark Complete' button.
- appreciate
- to be grateful or to recognize that something is good
- complaint
- a statement that something is wrong or not satisfactory
- courteous
- polite and showing respect
- customer service
- answering the shopper's questions or concerns
- deal with
- to handle something or take care of something
- defect
- a problem or fault
- exceed expectations
- to be better than someone expects or than is required
- loyalty program
- a rewards system which gives benefits to customers who often use the same shop
- reassure
- to make someone feel better about something
- recall
- to ask people to return a faulty product
- refund
- to return purchased goods and one's money back
- resolve
- to find the solution to
- retain
- to keep or to continue to have
- satisfied
- pleased because you have what you want or that something happened in a way that you want.
- treat
- to behave towards someone in a particular way
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Thank you for your comments, we appreciate all feedback.
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I made a complaint about the sales rep and the manager apologized for him.
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She was very courteous when we spoke with her.
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I phoned the customer service helpline and spoke with a very helpful man.
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We need to deal with this problem immediately.
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The technician repaired the defect in the phone.
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A good company meets their customers expectations, a great company exceeds expectations.
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Most supermarkets offer loyalty programs to try to encourage shoppers to stay with them.
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I had a few concerns but the salesman reassured me that I had made the right choice.
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The product was recalled after it turned out that it could be dangerous.
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It is store policy that we will give refunds on any product you are not happy with.
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When a customer has a problem, it should be resolved as soon as possible.
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The company has a problem retaining staff so they need to change their approach to management.
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I am very satisfied with the new phone. It is much better than my old one.
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She resigned from her job because her manager treated her badly.