In this unit we take a look at customer service vocabulary and common retail situations. Students will learn to assist customers with fluency and grace.
Now Studying: Customer Service
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Core Training Activities
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Multiple Choice Activity
Select the best match between unit terms and their definitions.
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Listening Comprehension Activity
Listen to short audio clips in English and then spell them correctly.
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Spelling and Recognition
Identify and spell a vocabulary term correctly given only the definition.
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Vocabulary Builder Activity
Students will learn the following key terms and phrases:
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Reading Activity: Customer Service
Improve your reading comprehension and vocabulary in context with our interactive reader.
In today's 'Better Business' column we take a look at why customer service is so important for your business and what problems you should try to avoid.
It is a well-known fact that it is cheaper for a business to retain an existing customer than it is to attract a new customer, so it makes sense that companies should do everything they can to make sure that their customers are satisfied with their…
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Reading Comprehension Quiz
Test your understanding of the reading material with a quick comprehension quiz.
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Speaking Practice Activity
Master your pronunciation by recording yourself and receiving feedback from native-speaking teachers.
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We need to deal with this problem immediately.
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I phoned the customer service helpline and spoke with a very helpful man.
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It is store policy that we will give refunds on any product you are not happy with.
... and more sentences to practice.
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Writing Practice Activity
Improve your writing skills with guided essay questions and professional correction.
- Describe an example of very good or very bad customer service which you have had.
- How can companies provide better customer service?
