Unit 3: Customer Service

In this unit, we take a look at why customer service is so important for your business, what problems you should try to avoid, and how to fluently assist your customers in their needs.
Accountant counting on an abacus

Arrghh! How can I show them the activities properly if they don't register and login?

Basic actitivies (computer-graded)

Teachers can enable/disable activities at will, and even adjust the difficulty of certain activities to match their students' level.
Vocabulary Activity

Students should be familiar with the following vocabulary before continuing on to the activities and exercises.

Reading: Customer Service

In this unit, we take a look at why customer service is so important for your business, what problems you should try to avoid, and how to fluently assist your customers in their needs.

Multiple Choice
Pick the correct answer from a list.
Listening Comprehension
Listen to the word and type it in.
Spelling and Recognition
Type in the correct answer for each definition.

Advanced activities (teacher-graded)

Speaking Activity
Record yourself speaking English.
Writing Activity
Pick a question and write about it.