Unit 3 — Customer Service

In this unit we take a look at customer service vocabulary and common retail situations. Students will learn to assist customers with fluency and grace.

Welcome to Demo Mode!

Try our core activities below! To save your scores and earn certificates, create a free account or log in.

Core Training Activities

Demo Available

Vocabulary Builder Activity

Students will learn the following key terms and phrases:

Appreciate Complaint Courteous Customer service Deal with Defect Exceed expectations Loyalty program Reassure Recall Refund Resolve Retain Satisfied Treat

Demo Available

Reading Activity: Customer Service

Improve your reading comprehension and vocabulary in context with our interactive reader.

In today's 'Better Business' column we take a look at why customer service is so important for your business and what problems you should try to avoid. It is a well-known fact that it is cheaper for a business to retain an existing customer than it is to attract a new customer, so it makes sense that companies should do everything they can to make sure that their customers are satisfied with their…

Read Full Article →

Demo Available

Reading Comprehension Quiz

Test your understanding of the reading material with a quick comprehension quiz.

Demo Available

Multiple Choice Activity

Students will be able to select the best match between unit terms and their definitions.

Demo Available

Listening Comprehension Activity

Students will be able to listen to short audio clips in English and then spell them correctly.

Demo Available

Spelling and Recognition

Students will be able to identify and spell a vocabulary term correctly given only the definition.

Premium Practice

Premium

Speaking Practice Activity

Master your pronunciation by recording yourself and receiving feedback from native-speaking teachers.

We need to deal with this problem immediately.

I phoned the customer service helpline and spoke with a very helpful man.

It is store policy that we will give refunds on any product you are not happy with.

... and more sentences to practice.

Unlock Premium Activities

Premium

Writing Practice Activity

Improve your formal and informal writing skills with guided essay questions and professional correction.

Describe an example of very good or very bad customer service which you have had.
How can companies provide better customer service?

Get Started for Free

← Previous Unit

Next Unit →